Terms of Use

THIS SITE DOES NOT PROVIDE MEDICAL OR HEALTH CARE ADVICE. CONSULT YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER FOR ADVICE REGARDING ANY MEDICAL CONDITION. DO NOT ATTEMPT TO SELF-DIAGNOSE OR TREAT ANY MEDICAL CONDITION BASED ON ANYTHING CONTAINED ON THIS SITE.

This site may contain or refer to health-related material that you may consider sexually explicit or offensive. Your use of the site is your responsibility and you are responsible for complying with any local laws that may pertain where you are located.

Table of Contents

1. Use of Content
2. Shopping Features
3. Privacy Policy
4. Security
5. Site Information
5.1 Choice/Opt-out
5.2 Contact Us
5.3 Children's Guidelines
5.4 Cookies
5.5 Links
5.6 Order Forms
5.7 Business Relationships
6. Advertising Standards
6.1 Advertising Claims
6.2 Definitions
6.3 More Information
6.4 Product Safety and Quality
7. Content Submittal Policy
8. Etiquette
9. Indemnification
10. Limitation of Liability of Ashland Food Co-op
11. Dispute Resolution
12. Governing Law/Jurisdiction
13. Complete Agreement

Terms and Conditions of Use

You are advised to read the following Terms and Conditions of Use. These Terms and Conditions have been developed for your protection and the protection of the Ashland Food Co-op, the site service provider. Your use of the site constitutes your agreement to the following terms and conditions. The following terms of use apply to all site users. All terms and conditions of use are subject to change at the discretion of Ashland Food Co-op.

1. Use of Content

The Ashland Food Co-op authorizes you to personally view the material contained on the Ashland Food Co-op site and to download a single copy of such material for your personal, non-commercial use, provided that any downloaded copy includes the copyright notice, "Copyright 2012, Ashland Food Co-op. All rights reserved." and with any other copyright or proprietary rights notices that appear in the material copied.Consumers may not use site nor provide outside links to the site, for any personal or commercial pupose, including but not limited to, sale or trade of particular items or services.

The materials contained on the Ashland Food Co-op site are protected by the copyright laws of the United States and other countries. Ownership of the content belongs to the Ashland Food Co-op, or its retail store customers, and to content providers to this site. Any use of the content not expressly permitted by these Terms and Conditions of Use is a breach of these Terms and Conditions of Use and may be a violation of Copyright, trademark and other laws. All rights not expressly granted in these Terms and Conditions of Use are specifically reserved to the Ashland Food Co-op.

If you violate these Terms and Conditions of Use, your authorization to use the Ashland Food Co-op site is automatically revoked and you must destroy any copies of the content that you have made.

2. Shopping Features

Consumers taking advantage of special features such as Shop On-Line, in-store specials, and coupon offerings do so at their own risk and shall hold the Ashland Food Co-op, as site service provider, harmless from any and all liability including, but not limited to, any health claims regarding products posted on retailer sites as well as pick, pack, payment, and delivery functions.

Consumers agree to pay for goods and services purchased via the internet with Ashland Food Co-op and recognize that purchasing goods and services on line holds the same validity as if purchased in person from a bricks and mortar store.

While the Ashland Food Co-op provides state of the art security encryption devices, customer's e-mail may not be fully secured against interception. Customer agrees to hold Ashland Food Co-op harmless from any and all liability for any reason whatsoever, including monetary and health issues, that may arise regarding any transaction that occurs between Ashland Food Co-op and customer.

Further, Ashland Food Co-op provides guarantees and warranties regarding reimbursement for goods and services, as well as pick, pack, and delivery functions whether shopping on-line or at its brick and mortar location. Please see our store policies posted on the ordering section of the site.

Ashland Food Co-op collects financial information (like your account or credit card numbers where applicable) so you can order products from its store via their shop on-line service. Your billing information is only used by Ashland Food Co-op or its other business partners to bill you for products and services they sell. It is privileged, confidential, encrypted, and held on a secure server, and will not be given to a third party except as required by law.

3. Privacy Policy

The following discloses the information gathering and dissemination practices for this Web site.

The Ashland Food Co-op respects and values your privacy. Although we will collect personal information from you, with your permission, only your name, your e-mail address, and your mailing address will be provided to your preferred store. No other personal information

collected during your use of this site will be shared. The Ashland Food Co-op will not, without permission, sell, disclose or provide ANY information, including your name, address, e-mail address or other personal information to any third party, unless required to do so by law.

Personal information collected from you is submitted with your knowledge and consent. The Ashland Food Co-op will only use that information to provide a more customized service to you.

Should you choose to take advantage of the posted in-store specials, or shop-on-line features of this Web Site, further information such as your credit card data for method of payment of goods and services may be necessary. The Ashland Food Co-op, as site service host, provides state of the art security and encryption devices to protect your payment information.

4.0 Security

The Ashland Food Co-op, as site service provider, works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. In order to shop online, Ashland Food Co-op collects your name, address information, and credit card information, so that it can fulfill your order, as well as your contact information (e-mail and telephone) in case Ashland Food Co-op needs to communicate with you regarding your order.

All major credit card companies protect cardholders against fraud, subject to a $50 deductible. Ashland Food Co-op will protect you for this $50 portion in the highly unlikely situation that you ever encounter an inappropriate charge involving our company. We reveal only the first four and last four digits of your credit card number when confirming an order. Of course, we transmit the entire encrypted credit card number to the appropriate credit card company during order processing. To complete credit card transactions, Ashland Food Co-op provides the following member information (name, billing address, credit card number, expiration date, and transaction amount) to the credit card processing company we use via secure communications pathways. In addition, as part of the fulfillment process, Ashland Food Co-op may share shipping information with intermediary shipping companies, including but not limited to USPS.

The Ashland Food Co-op have adopted these policies and procedures because (1) we cannot control the privacy practices and policies of other sites and (2) we want to protect your security and privacy during your visit to us.

5. Site Information

5.1 Choice/Opt-out

This site provides you the opportunity upon registration to opt-out to receiving communications from Ashland Food Co-op or its content providers, its customers and advertisers.

This site also gives you the following methods to discontinue receiving future communications. You may utilize any of these options to indicate that you no longer wish to receive contact from the Ashland Food Co-op.

1. E-mail [email protected]
2. Send mail to the following postal address:
Ashland Food Co-op
237 N. First St
Ashland, OR 97520
3. Telephone: 541-482-2237
4. Facsimile: 541-488-0470

5.2 Contact Us

If you have any questions about the privacy statement, the practices of this site, or your dealings with this Web site, you can contact the Ashland Food Co-op.

To change or modify information you previously provided you can e-mail us (see step 1 below).


1. E-mail [email protected]
2. Send mail to the following postal address:
Ashland Food Co-op
237 N. First St
Ashland, OR 97520
3. Telephone: 541-482-2237
4. Facsimile: 541-488-0470

5.3 Children's Guidelines 

This site does not solicit use by, or target as a user group, children under the age of 13 years. We do not collect information from any person we actually know is under the age of 13, that would make that child personally identifiable.

This site does not knowingly sell any products or services to children under the age of 18 years, nor does it specifically target any information towards children. We advise that if a parent feels that anything about this site is inappropriate for their child, they monitor the child's use of this site as they would all other Internet usage. Ashland Food Co-op always welcome your input and comments. Please feel free to contact us. (See the Contact Us section above for details).

5.4 Cookies

Cookies are small bits of electronic information that allow a Web site to keep records of your site visits and personalize or customize the Web experience for you. This site does not use "cookies" to report on or track you when you leave this site.

We do use cookies to help diagnose problems with our server, to administer our Web site, to help identify visitors and to gather broad demographic information. We also use cookies to deliver content specific to your interests and to save passwords so you do not have to re-enter them each time you visit this site.

Our site registration form requires you to provide contact information (like your name and e-mail address). The Ashland Food Co-op uses the contact information from the registration form to send you information about the company and promotional material from content providers and advertisers provided that you have given us permission to do so.

We collect financial information (like your account or credit card numbers where applicable) so you can order products from your preferred store or other Ashland Food Co-op clients. Your billing information is used by Ashland Food Co-op or other business partners to bill you for products and services they sell. It is privileged and confidential and will not be given to a third party except as required by law.

5.5 Links

Outside links to other health information sites are provided in limited circumstances where it is necessary to provide a balance of information and are for your information and perusal only. The Ashland Food Co-op are not responsible for and neither endorse nor support any products or services that you may find on these outside sites. Any data presented on these sites should be used at customer's discretion only. The Ashland Food Co-op is not responsible for any results that may or may not occur regarding your use of any information, goods, or services posted on these sites. The Ashland Food Co-op cannot guarantee nor provide security surrounding your personal and confidential information while you are visiting these outside sites. In addition, some internal links may be required to support the functionality of Ashland Food Co-op, as site host and are not accessible by the community at large.

5.6 Order Forms

This site uses an order form so that you can request information regarding, products, and services. On this form, we collect your contact information (like your e-mail address). Contact information from the order form is used to send you goods and services ordered, where applicable or as requested, and may be used to send you information about our company or promotional material from our content providers, advertisers, and other parties.

5.7 Business Relationships

Consumers may choose to Opt-in and give information to the retailer client who is their preferred store. However, you, the consumer, may at any time change, update or deny access to your personal information through Your Account. In that case, your preferred store's access to your information or the ability for your preferred store to send you outbound e-mail messages will cease.

The Ashland Food Co-op, as site service provider, includes certain outside links to consumer health information sources such as NIH and USDA consumer health sites at the Reference Room area of Ashland Food Co-op's site. Ashland Food Co-op may sell, publish or share aggregated member information with our business associates or other third party organizations on occasion. No individual member information will be sold or given to a third party by the Ashland Food Co-op or its business associates without prior, express written permission of that member.

6. Advertising Standards

The Ashland Food Co-op shares the values of the natural health industry including individual respect, cooperation, harmony, environmental awareness, and support of sustainable agriculture. All advertising submitted to the Ashland Food Co-op must conform to ethical standards regarding, but not limited to the following:

  • Absolutely no material is permitted that is offensive in any way regarding race, religion, culture or gender.
  • Absolutely no sexually explicit material or material involving human or animal cruelty is allowed.

We are committed to maintaining the highest standards for advertising however; we are not responsible for our advertisers, their products or services.

6.1 Advertising Claims

All advertiser claims regarding ingredients, potency, formulation and product testing must be verifiable. The advertiser must be able to substantiate and authenticate these claims the Ashland Food Co-op and to site users upon request.

All advertiser claims regarding how products are grown, tested or manufactured must be in accordance with principles and standards established by the appropriate governmental and regulatory agencies and organizations.

The Ashland Food Co-op makes no warranty or guarantee for the accuracy of labeling, content, or quality of any products or services advertised on retailer's site.

The Ashland Food Co-op will accept advertising for food and food products that are labeled whole, natural, or organic. (We will also accept advertising for foods not in these categories).

All claims for food or other products that are labeled using the terms whole, natural or organic must not only conform to definitions set forth below, but must also meet all legal guidelines and requirements regarding the making of such representations. The advertiser must be able to substantiate and authenticate these and all other product claims to the Ashland Food Co-op and to site users upon request. In these instances, the definitions in the following sections will apply.

6.2. Definitions

Whole Foods:

Food in its natural state is referred to as whole food. These foods are complex sources as found in nature with all or most of their nutritional components left intact. These foods undergo minimal processing in order to retain these nutritional components. Whole foods are not adulterated or modified with flavor enhancers or artificial colors.

Natural Foods:

According to the National Nutritional Foods Association (NNFA), neither the FDA nor the Federal Trade Commission have defined the term "natural" for labeling or advertising purposes. However, labeling and advertising statements and claims are required to be truthful and non-misleading, under pain of FDA or FTC regulatory action. A product labeled or advertised as "natural" should contain, primarily all natural ingredients. The presence of a synthetic chemical in the formulation would technically raise a regulatory issue. Foods designated as natural contain no artificial preservatives, sweeteners, colors, flavors, synthetic pesticides, fungicides, drug residues or growth hormones. These foods are not irradiated and neither ripening agents nor fumigants are used. Additionally, these foods are not bleached or bromated. They are processed, packaged, transported and stored to retain maximum nutritional value and be environmentally friendly.

Organic Foods:

According to Organic Trade Association (OTA), certified organic foods are grown and processed in compliance with stringent industry standards.

  • Certified organic farms build healthy soil without the use of toxic and persistent pesticides and fertilizers.
  • Certified processors/packers protect the organic integrity that begins on the farm.
  • Organic packaged products have not been irradiated, made with genetically modified seeds or growth hormones, or produced with artificial flavors or colors.
  • According to the OTA's American Organic Standards, as proposed in October, 1999, genetically engineered organisms and their derivatives and products are prohibited for foods labeled as "organic" and "made with organic ingredients."

All methods and materials used on certified organic farms and processing facilities are inspected annually by a third-party certification organization. When national regulations for the organic industry are implemented, the government will appoint certification organizations who will inspect farms and processors.

6.3 More Information

For further questions or information on advertising standards please e-mail us at: [email protected]

Further information on governmental and organizational regulation of industry advertising standards can be found at the following agencies and organizations. The Ashland Food Co-op advertising acceptance policies support the advertising regulations, standards and guidelines set by these agencies and organizations:

  • Environmental Protection Agency www.epa.gov
  • The Federal Trade Commission www.ftc.gov
  • Food and Drug Administration www.fda.gov
  • Homeopathic Pharmacopoeia of the United States www.hpus.com
  • National Anti-Vivisection Society www.navs.org
  • People for the Ethical Treatment of Animals www.peta.com
  • Organic Trade Association www.ota.com
  • National Nutritional Foods Association www.nnfa.org

6.4 Product Safety and Quality

Products for which advertising is accepted must be safe when used according to instructions. If product(s) are not intended for use by children, the advertising should not encourage or imply child-usage. The Ashland Food Co-op has no means of independently evaluating the safety or functionality of the products offered by its suppliers and affiliates and thus can neither endorse nor recommend products. The Ashland Food Co-op makes every effort to receive a certification from its suppliers that (i) the product complies with all local, state, and federal regulatory requirements; (ii) every claim made on behalf of the product is adequately substantiated and information is readily available regarding such claims, and (iii) all adverse safety information is disclosed on product labeling. The Ashland Food Co-op requires that all of our advertisers can substantiate their claims of safety, wholeness, goodness and purity of product. However, we do not guarantee, warranty those claims, or any product or service advertised or discussed on our site.

7. Content Submittal Policy

The Ashland Food Co-op reserves sole discretion to accept, edit or reject any and all materials submitted to us from consumers on behalf of a customer. You agree that you will not upload or transmit to the Ashland Food Co-op site, its content providers, business associates, advertisers or users, any material that infringes or violates the rights of any party. If you submit any content or communication to the Ashland Food Co-op site, you are agreeing that such content or communication is not confidential for any purpose. By making any submission to this site you are representing and warranting that you are the owner of the rights to the material submitted, and you are granting to the Ashland Food Co-op a permanent, royalty-free, irrevocable, world-wide, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the content of the submission in any media, in any form or format, now available or developed in the future. If you are not the owner of the rights to the material submitted, you are representing and warranting that the person who owns such rights has granted the above-referenced rights to the Ashland Food Co-op.

The Ashland Food Co-op may sublicense the rights obtained from you to others without limitation.

8. Ettiquette

You agree, by your use of this site, to adhere to our standards of proper Net-etiquette. This includes, but is not limited to the standards listed below. The Ashland Food Co-op prohibits the following action in our public areas and reserves the right to remove any postings that violate them.

  • DO NOT use any explicit, vulgar, or obscene language.
  • DO NOT use any racially, ethnically, or socially offensive language.
  • DO NOT encourage, incite, or plot any illegal activity.
  • DO NOT verbally attack, harass, or otherwise annoy any other members.
  • DO NOT post or request personal information from anyone under 18.
  • DO NOT misrepresent yourself as part of the Ashland Food Co-op staff, or another organization to which you ARE NOT A MEMBER.
  • DO NOT post or link to sexually explicit or otherwise offensive material when participating in forums and chats and please stay on the topic.
  • IF YOU post messages on a public site area, you may be identifying yourself, and your personal information may be available to others without your permission.

9. Indemnification

You agree to indemnify and hold the Ashland Food Co-op, its officers, principals, employees, agents, consultants, and information providers harmless from and against all claims, actions, demands, losses, expenses, damages and costs, including but not limited to reasonable attorney's fees and accounting fees resulting from, or alleged to have resulted from, your violation of these Terms and Conditions of Use.

10. Limitation Liability of Ashland Food Co-op

The Ashland Food Co-op site is provided on an "AS IS" and "AS AVAILABLE" basis. Your use of the Ashland Food Co-op site and content is at your own risk. The Ashland Food Co-op does not guarantee that the functions of this site will be error-free or uninterrupted, or that this site and server will be absolutely virus-free. Your use of this site involves transmission of data over facilities which are not within the control of the Ashland Food Co-op, its content providers and advertisers. Therefore, the Ashland Food Co-op assume no liability for delay, corruption of data, interruption of service, or interception of data  transmissions outside of its direct control.

THE ASHLAND FOOD CO-OP, ITS CONTENT PROVIDERS, BUSINESS ASSOCIATES AND ADVERTISERS, TO THE FULLEST EXTENT ALLOWABLE BY THE LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS.

The Ashland Food Co-op make no representations or warranties as to: (1) the accuracy, completeness, reliability, currentness or timeliness of the content, textual material, graphics, links, or data transmission capabilities provided by the Ashland Food Co-op site; and (2) compliance with or satisfaction of any governmental regulations requiring disclosure of information concerning products or services offered by content providers or advertisers on the Ashland Food Co-op site.

In no case shall the Ashland Food Co-op, its content providers, business associates, advertisers or any third parties referred to on the Ashland Food Co-op site be liable for any damages, including without limitation, incidental and consequential damages, personal injury or death, lost profits or damages from data loss or business interruption, resulting from the use or inability to use the Ashland Food Co-op site or its content, whether based on contract, tort or any other legal theory, and whether or not the Ashland Food Co-op is given notice of the possibility of such damages. The Ashland Food Co-op shall only be liable for actual damages suffered by you, and only to the maximum amount of $500 (U.S. currency). The Ashland Food Co-op assume no liability for your use or misuse of the site, the content, the public areas of the site, including, without limitation, liability for personal injury or death. Any claim brought in relation to your use of the site, the content or the public areas of the site must be brought within one (1) year of the event from which the claim arises. The remedies set forth in these Terms and Conditions of Use are exclusive and limited to those expressly set forth.

Although the editors and content providers of this site have consulted sources believed to be reliable and accurate in assembling the content of this site, information provided may not be error-free. Listings of suppliers, professional associations, organizations, news, events and other material are intended to be comprehensive but not necessarily all-inclusive of information.

11. Dispute Resolution

If a dispute arises out of or relates to these Terms of Use, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Rules before resorting to arbitration, litigation, or some other dispute resolution procedure.

Unless arbitration is expressly prohibited by applicable statute, or limited as set forth below, any controversy or claim arising out of or relating to these Terms of Use, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, including the Emergency Interim Relief Procedures, by an arbitrator or arbitrators selected in accordance with such rules, as the exclusive remedy in any such dispute. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Arbitration shall occur in Ashland, Oregon, and shall be governed by both the procedural and substantive law of the state of Oregon, without giving effect to the principle of conflict of laws, unless specifically preempted by the United States Arbitration Act. Each party to the arbitration shall bear its own costs and attorneys' fees, with the costs of the arbitration being divided equally among the parties.

Notwithstanding the arbitration provision above, the Ashland Food Co-op may avail themselves of the full range of remedies available to them, either individual or together, in connection with any violation of its respective intellectual property rights, including, but not limited to, temporary and permanent injunctive relief, and actions for damages in either state or federal courts, as applicable. If such judicial proceedings are instituted, the parties agree that such proceedings will not be stayed or delayed pending the outcome of any arbitration proceeding under this Agreement. In such judicial proceedings, the prevailing party shall be entitled to an award of attorneys' fees and litigation costs, including those at the trial court and all appellate court levels, against the losing party.

12. Governing Law/Jurisdiction

By use of this site, you agree that exclusive venue for resolution of any disputes between you and Ashland Food Co-op AT 237 N First Street, shall be in the county and state wherein Ashland Food Co-op is located, or in the United States District Court for the District and Division that governs Ashland Food Co-op's location. Your use of this site and all relations between you and Ashland Food Co-op shall be governed by the laws of the State of OR except where specifically preempted by federal law.

13. Complete Agreement

Except as expressly set forth within any separate notice contained in the Ashland Food Co-op site or any other written agreement between you, the Ashland Food Co-op, these Terms and Conditions of Use constitute the entire agreement between you, and the Ashland Food Co-op regarding the use of the Ashland Food Co-op site and content. These Terms and Conditions of Use may be modified by the Ashland Food Co-op at any time, with or without advance notice. By your continued use of Ashland Food Co-op site, you agree to monitor these Terms and Conditions of Use for any changes, and that such changes will be binding upon you. None of these Terms and Conditions of Use may be waived except in a written instrument signed by an officer of the Ashland Food Co-op. No waiver, whether express or found to exist as a matter of law, shall be deemed a further or continuing waiver of such term or condition or of any other term or condition.

If any term or condition set forth herein is found to be invalid by a court of competent jurisdiction, the remainder of the terms and conditions shall remain in full force and effect.

Revised January, 2012.