It is hard to believe that the new Deli has been open for a month now. We have had great success from the very start with quite a few learning opportunities as well. Thank you all for taking the time to voice your frustrations, concerns, suggestions, ideas and praise. I personally read each and every suggestion card and made sure we either responded via phone, email or by posting the card on the board. Sometimes you just wrote that we need napkins in the dining room and instead of responding, I just went and put napkins out there.
Why did you change the beans and rice from self serve to full serve? When we redesigned the department to provide more workspace for our employees, we had to make some sacrifices. We lost the hot well space that previously housed the beans and rice when we replaced the old salad bar with our beautiful new cold bar. Knowing that we would be adding a burrito and taco program to our offerings, we decided that the beans and rice could be combined in the new burrito station and continue being offered at basic pricing.
As we near the 3 week mark of the reopening of the deli, I want to take this time to thank all of you that have been supportive and patient during this change. We have all experienced a pretty steep learning curve this month. You, the customers, are learning how to order and navigate our department, the cashiers are learning a new POS ordering system, and the deli employees are learning how to read new tickets and navigate their new work space. Some customers have been frustrated during this change and have asked why we did it.
What is Acai? Acai is considered the king of the superfoods. It is a tiny purple palm fruit that is a staple food for people of the Amazon. Açaí is rich in antioxidants (specifically anthocyanins like those found in red wine) and healthy fats similar to olive oil, plus it has no sugar. This combo makes açaí a powerhouse of satisfying nutrition. We take the Acai berry and blend it with bananas, house made cashew milk or apple juice depending on the bowl you choose and top it with a variety of healthy and delicious toppings like coconut, cashews, our housemade granola and fresh fruit.
Wow, what an exciting process this has been! We appreciate all of the creative solutions that you must have come up with over the course of the last 8 days as you entered the store and found our deli closed. I spoke with many of you during that time and truly got a sense of how important the deli is to our community as a place for healthy and delicious foods and as a central gathering spot.